Service Level Agreement (SLA) for TitanMind

This Service Level Agreement (SLA) is made between TitanMind (“Service Provider”) and the User (“Client”) to define the service standards, responsibilities, and expectations for the use of the TitanMind platform.

  1. Scope of Services
    TitanMind provides an AI-powered platform offering content generation, data management, and sales optimization tools. The platform includes:
    • AI-powered content generation (blogs, social media, catalog integration, etc.)
    • Customer management tools (CRM functionalities)
    • Secure data storage and categorization
    • Web-based dashboard with URL scanning, article extraction, and sharing
    • Role-based access control and encryption for data protection

  2. Service Availability & Uptime
    1. Uptime Commitment
      TitanMind guarantees at best efforts uptime availability, excluding scheduled maintenance or force majeure events.
    2. Scheduled Maintenance
      Maintenance will be conducted during off-peak hours to minimize disruptions.
      Users will be notified at least 48 hours in advance for any scheduled downtime.
    3. Unscheduled Downtime
      In the event of an unscheduled service interruption, TitanMind will make reasonable efforts to restore services within 2 hours.
      Updates on resolution progress will be provided every 60 minutes until full restoration.

  3. Support & Incident Response
    1. Support Channels
      Email: [email protected]
    2. Response & Resolution Time
      TitanMind categorizes issues by severity, with the following response and resolution time commitments:

      Critical Issues:
      • Description: Complete service outage
      • Response Time: 30 minutes
      • Resolution Time: 4 hours
      High Issues:
      • Description: Major functionality impacted
      • Response Time: 1 hour
      • Resolution Time: 8 hours
      Medium Issues:
      • Description: Minor functionality issues
      • Response Time: 4 hours
      • Resolution Time: 24 hours
      Low Issues:
      • Description: General inquiries & non-urgent requests
      • Response Time: 12 hours
      • Resolution Time: 3 business days

  4. Data Ownership & Security
    1. Data Ownership
      Users retain full ownership of all data uploaded, processed, or generated within TitanMind.
      TitanMind does not claim any rights over user data, except for operational processing required for service delivery.
    2. Data Confidentiality & Security
      Data is encrypted at rest and in transit using industry-standard protocols.
      TitanMind follows role-based access control and multi-factor authentication (MFA) to prevent unauthorized access.
      TitanMind will notify users within 24 hours of any data breach and take necessary remedial actions.

  5. Data Retention & Deletion
    Users can request data deletion at any time.
    Upon termination of service, user data will be permanently deleted within 30 days, unless legal or compliance requirements dictate otherwise.

  6. Third-Party Integrations
    TitanMind may integrate with third-party services (e.g., CRM, analytics tools), but no data will be shared without user consent.
    Users are responsible for reviewing third-party service terms before enabling integrations.

  7. User Responsibilities
    Users agree to:
    • Keep login credentials confidential and secure.
    • Report any security breaches or suspicious activity immediately.
    • Ensure compliance with relevant data protection laws and regulations.

  8. Limitation of Liability
    • TitanMind is not liable for indirect, incidental, or consequential damages arising from service disruptions.
    • The total liability of TitanMind for any claims related to service failure shall not exceed the amount paid by the user in the last 3 months.

  9. Termination of Service
    • Either party may terminate this agreement with 30 days' written notice.
    • Upon termination, TitanMind will provide users with an option to export their data before permanent deletion.

  10. Amendments & Updates
    TitanMind reserves the right to modify this SLA. Users will be notified 14 days in advance of any changes. Continued use of the service after the effective date of an update constitutes acceptance of the revised terms.

  11. Governing Law & Jurisdiction
    This agreement shall be governed by the laws of Singapore. Any disputes shall be resolved through arbitration in Singapore, unless otherwise agreed by both parties.

Titan Gig Singapore 2024. Elementay Pte Ltd. All Rights Reserved.

PSG Usage Report & Compliance Guidelines

  1. What Is a Usage Report
A usage report is a short record showing that your company has actively used the pre-approved software (such as TitanGig CRM) for at least one month after deployment. This report is required for PSG claims. It serves as proof to EnterpriseSG that the system has been implemented and is in use, not just purchased.
  1. When To Submit
  • The usage report must be submitted together with your claim on the Business Grants Portal (BGP).
  • Claims can only be submitted after at least one month of active software use.
  • All payments to the vendor must be fully completed before claim submission.
  1. What To Include In The Usage Report
Each PSG applicant should prepare and keep the following documents ready for submission or audit.
  1. Software Usage Proof
  • Screenshot of the system dashboard showing the company name or user ID
  • Screenshots of system activities such as lead management, quotation, invoice, or campaign pages
  • Screenshot of the active users list, if applicable
  • A short paragraph (3–5 lines) describing how the software has improved your workflow
  1. Supporting Documents
  • Invoice and proof of payment (e.g. bank statement, PayNow record)
  • Purchase order or accepted quotation signed before deployment
  • Screenshot or email confirming software activation
  • Optional: internal memo or standard operating procedure showing how your team uses the new system
  1. Sample Usage Summary (Example)
“Our team started using TitanGig CRM from 2 July 2025. The system is used daily for lead tracking, quotation follow-up, and marketing. We have created 10 leads and issued 4 invoices. This has helped us consolidate sales and reduce manual tracking.”
  1. Claim Checklist for Applicants
  • Confirm that your PSG application was approved before making any payment.
  • Ensure your business meets the eligibility criteria (Singapore-registered, operating locally, and with 30% local shareholding where required).
  • Use the software for at least one month before submitting your claim.
  • Keep all invoices, screenshots, and usage reports ready for upload.
  • Retain all supporting documents for at least three years, as EnterpriseSG may conduct audits.
  1. TitanGig Vendor Guidelines
To support compliance and smooth claims, TitanGig will:
  • Provide clients with usage report templates and sample screenshots.
  • Offer access logs or usage summaries upon request.
  • Ensure all installations occur only after PSG approval and never issue backdated invoices.
  • Conduct internal post-grant checks when necessary to confirm valid deployment and reporting.
  1. Common Mistakes to Avoid
  • Making payment before grant approval.
  • Submitting claims without one full month of software use.
  • Uploading screenshots that do not show the company name or domain.
  • Reusing another company’s report or supporting documents.
  • Missing proof of payment or incomplete claim attachments.
  1. Support and Templates
TitanGig clients are encouraged to create their own usage report based on these guidelines.

How Will It Change The Way SMEs Work?

With TitanGig CRM, SMEs can manage leads, sales, and marketing in one dashboard. Automated reminders and real-time updates help improve response time and decision-making, leading to stronger customer engagement and faster growth.

What SMEs Should Do for PSG Grants?

SMEs should ensure all PSG grant applications are accurate, transparent, and compliant with the programme’s intent. 

They should work only with IMDA pre-approved vendors, select the correct solution package, and maintain proper records of all quotations, invoices, and deployment evidence. Businesses must ensure the solution is fully implemented and genuinely used to improve productivity or digitalization.

SMEs should ensure all PSG grant applications are accurate, transparent, and compliant with the programme’s intent. 

They should work only with IMDA pre-approved vendors, select the correct solution package, and maintain proper records of all quotations, invoices, and deployment evidence. Businesses must ensure the solution is fully implemented and genuinely used to improve productivity or digitalization.

Why Do SMEs Need This Solution?

SMEs rely on strong customer relationships to grow. TitanGig CRM helps keep all leads, clients, and communications in one place, making follow-ups faster and sales easier to manage. It cuts down admin work so teams can focus on service and business growth.

Grow With Us – Partner with TitanGig.com

Join TitanGig.com’s network of over 1,000 affiliates and become a catalyst for growth. Our partnership opportunities include:

  • Reseller Programs: Sell our products and services while earning attractive commissions.
  • Affiliate Partnerships: Share your unique referral code and get rewarded for conversions.
  • Community Growth: Collaborate with like-minded professionals and scale together.


Together, we can achieve more. Let’s partner for success!

Global Connections for Local Success

TitanGig.com is your hub for connecting with businesses, freelancers, and resellers. Inspired by platforms like GrowGlobal.sg, we enable:

  • Collaborations: Partner with other businesses for mutual growth.
  • Freelancer Engagement: Find skilled individuals to boost your marketing and sales efforts.
  • Reseller Discovery: Build relationships with a trusted network of resellers.


Expand your network and open doors to new opportunities.

Transforming Businesses, Empowering Resellers, Growing Communities

At TitanGig.com, we offer a range of services tailored to SMEs, resellers, and freelancers.

For SMEs:

  1. Comprehensive Sales Solutions:
    • CRM: Manage customer interactions, track leads, and boost conversions.
    • POS (Point of Sale): A seamless system to handle in-store and online sales effortlessly.
    • eCommerce: Launch and manage your online store with integrated tools for product listing, inventory, and payments.
  2. Partnership Opportunities:
    • Leverage reseller and affiliate codes for expanding reach.
  3. Consignment Management:
    • Flexible stock management to optimize inventory.
  4. Event Marketing Tools:
    • Create, manage, and promote successful events.
  5. Expand Sales Channels:
    • Resell your products through others or find resellers to sell for you.
  6. Network Marketing Opportunities:
    • Grow with over 1,000 affiliates who actively promote your business.

For Resellers and Freelancers:

  1. Income Opportunities:
    • Resell products, refer leads, and earn through affiliate partnerships.
  2. Flexible Engagement:
    • Work across various industries with ready-to-sell solutions.
  3. Networking Benefits:
    • Connect with a community of over 1,000 affiliates for collaborative opportunities.

Dynamic Portal Features:

  1. Listings and RFQs:
    • Showcase your products, respond to business requests, and find the perfect partners.
  2. Advertising Revenue:
    • Gain visibility and drive growth through strategic ad placements.

Smart Software for Every Business Need

We offer a suite of powerful software solutions designed to optimize your operations:

  1. Project Management Software: Plan, track, and execute projects seamlessly.
  2. Employee Management Software: Simplify HR tasks with attendance tracking, payroll, and team collaboration tools.
  3. eCommerce Platform: Build and manage your online store with ease.
  4. Website Development: Create stunning, responsive websites that showcase your brand.
  5. ERP Solutions: Streamline your operations with end-to-end resource planning.
  6. POS Systems: Efficient, user-friendly solutions for retail and in-store sales.


Explore our software solutions and choose the ones that fit your business needs.

Power Your Business Growth with TitanGig.com

Looking to scale your sales? TitanGig.com provides businesses with the tools they need to generate revenue, streamline operations, and grow sustainably:

  • Sales Channel Integration: CRM, POS, and eCommerce solutions.
  • Network Expansion: Access a global community of over 1,000 affiliates.
  • Marketing & Promotions: Create campaigns, host events, and increase brand visibility.
  • Tech-Driven Efficiency: Leverage advanced software for project management, employee management, ERP, and more.

Let TitanGig.com help you take your business to new heights.

Your Trusted Partner in Sales Innovation

 TitanGig.com is a Singapore-based business solutions provider with expertise spanning technology, design, ERP, and business consultancy. Our team combines years of experience with a commitment to helping businesses thrive in a competitive global market.

Having worked with SMEs and enterprises in various countries, we understand the unique needs of different industries. TitanGig blends cutting-edge innovation with practical strategies, equipping businesses with tools and opportunities to grow.

We are more than just a service provider—we’re a trusted partner in driving your success.